If you are looking for an opportunity to work in an organization that aims at developing its employees, then you should consider applying to Amazon ERC job description. This company offers employment to 1,25,300 full-time and 1750,000 seasonal employees around the world.
As an employee resource center associate, you will interact with Company employees in a way that builds trust by providing accurate information and resolving issues. You will also be required to demonstrate empathy by listening actively to their concerns and questions.
Customer Service
Amazon is a large organization that needs many employees, and its HR department plays a crucial role in ensuring the growth of the company. The HR department helps the employees to develop their skills and also provide training programs to enhance their performance.
The ERC HR associates are the first point of contact for Amazon employees and assist them by chat, phone or tickets related to payroll, strategies, and benefits. They work in a team of different Amazon employees from all over the world and help in solving their queries and issues in a timely manner.
To join this team, you must have a strong customer service skills and knowledge of how to handle customer calls. You must also have the ability to manage multiple tasks in a fast-paced environment, and be able to adjust to changing workloads.
As an ERC associate, you will be a member of the human resources department that supports Amazon's employee population in 49 countries and 14 languages. As an ERC associate, you will have the opportunity to build and implement in the face of ambiguity, problem solve with tenacity, and demonstrate strong analytical skills while providing centralized support to Amazonians.
This is a full-time role that requires you to be based in Arlington, VA. You will have the ability to take calls in the office from 9:30 AM to 5:30 PM on Monday through Friday, and you may have the opportunity to work from home if your schedule permits. https://ercjob.com/
You will need to have a strong background in customer service and a proven track record of managing complex customer service inquiries in a fast-paced environment. You must be able to handle calls, emails and live chats from both the customer and internal partners in an efficient and timely manner.
If you have a lot of experience in the customer service industry and are interested in working for a leading global e-commerce company, then this may be the ideal position for you! In addition to a competitive salary, the average job title for this role includes a great deal of responsibility and autonomy.
Technical Support
The erc (employee resource center) is a high-touch customer service function that provides guidance to our global Amazonians. Its responsibilities include identifying and resolving customer inquiries using various communication channels, including phone calls, email, and web chats.
The ERC team is responsible for answering the most popular questions about Amazon and its services by leveraging technology and data to provide solutions that are fast, accurate, and reliable. This includes providing information in a way that is easy for employees to understand, as well as making recommendations on how to improve the customer experience.
In addition to the customer service aspects of the erc, you may be asked to support internal business partners with complex and time sensitive requests for data, products, or services. This position requires a combination of problem solving, analytical, and communication skills to effectively interact with multiple stakeholders across a broad spectrum of departments within Amazon.
This is a role that may be best suited to someone with a little more than 3 years of experience in the contact center industry or similar customer service role. This person should be able to demonstrate a high degree of attention to detail and possess a proven ability to perform in a fast-paced environment.
One of the most impressive features of the erc is its capabilities when it comes to helping customers, especially those in affected areas, with their online shopping. This includes resolving issues that involve Amazon products or services, such as delivery or refunds for a product purchased from an Amazon seller.
Administrative Support
The human resources department at Amazon has a number of responsibilities, including hiring and retaining top talent, providing support to employees with questions or issues, and ensuring that the company is operating efficiently and in a safe manner. This includes everything from handling employee benefits to arranging training for new hires and monitoring and evaluating company policies.
The HR department is also responsible for helping employees with their vacations and other perks. In addition, it provides training to help them become more effective at their jobs and is often the first line of defense against discrimination.
It also manages a variety of programs and services designed to improve the health and well-being of all Amazonians. The most recent of these is a new app that allows Amazon and Amazon Web Services (AWS) employees to donate their time and expertise to support organizations such as the World Health Organization.
In addition to supporting the HR department, Amazon erc has been hard at work improving pandemic response efforts across the globe. It has launched a COVID-19 mobile app that lets health workers track their patients’ symptoms, access resources, and connect with other health professionals through the Amazon Web Services cloud.
Another major accomplishment is a new pop-up COVID-19 testing center at a Seattle area fulfillment center that uses artificial intelligence to determine if an infected person needs immediate medical attention. AWS has also helped the city of Orlando build a COVID-19 testing facility that could eventually serve millions of people.
For the most part, this is a fun and interesting job. It's a great way to use your computer skills while working for a company that's always on the lookout for new ways to improve its offerings and increase customer satisfaction. You'll get to work with a team of professionals that is dedicated to doing the best job possible for its customers.
Program Management
The Program Management team at amazon erc oversees programs and initiatives that improve the employee experience across the company. This includes everything from software, tools, and infrastructure improvements to training and customer service improvements.
This position requires a strong background in program management and business operations. It also requires excellent communication skills, the ability to work well under pressure and meet deadlines within short time frames.
You will work with a variety of internal and external teams to implement mechanisms that help the organization achieve its organizational strategy and goals, meet customers’ expectations, and operate smoothly. This includes process definition, identifying and overcoming challenges, and implementing governance to inspect, measure, and continually improve services post-delivery for operational health.
As a Program Manager, you will be responsible for building and managing a global agent experience improvement roadmap. This involves partnering with business owners and technical resources to evaluate, improve, and expand existing tools. You will also develop high-level business requirements and collaborate with Employee Services technical teams to build and deploy these tools.
The responsibilities of this position include providing technical support to the Panorama tools team and ERC tool program managers, facilitating focus groups, creating change management recommendations, and managing communication with program stakeholders. You will also coordinate working sessions and leader summit meetings to drive strategic planning, goal setting, and road mapping.
Specifically, you will be responsible for leading a program that supports ERC US FC, Ops and Corporate tool handling. This includes evaluating high-volume contacts, escalations, and defects, providing process guidance to ERC PMO, Leadership, Tool Program Managers, and ERC SMEs.
You will also be responsible for coordinating with the Business Operation team to ensure that the right balance of structure/consistency and autonomy/flexibility is in place to support the business. You will also provide program reports and metrics to the business.
You will be able to use your background in both technical and project management to ensure that the tool is being built in a way that best meets the needs of the people using it. You will also be able to establish best practices and standards for tool governance and quality configuration.
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